- #PARALLELS CUSTOMER SUPPORT TELEPHONE HOW TO#
- #PARALLELS CUSTOMER SUPPORT TELEPHONE ANDROID#
- #PARALLELS CUSTOMER SUPPORT TELEPHONE WINDOWS 8#
- #PARALLELS CUSTOMER SUPPORT TELEPHONE ZIP#
FORScan Lite for Android: Go to Settings section in the application and enable Debug mode settingġ.2. Have to enable it and reproduce the problem.ġ.1. Note: in contrast to FORScan for Windows, Lite versions have Debug mode setting disabled by default.
#PARALLELS CUSTOMER SUPPORT TELEPHONE ZIP#
Please zip them (if possible) and email to us. Folder with logs will be opened, you should see 2 files there: dump.bin and FORScan.log (may be more). Find FORScan Log folder item in the expanded group and click on it.ģ. Find FORScan group in the list (under letter 'F').
#PARALLELS CUSTOMER SUPPORT TELEPHONE WINDOWS 8#
Windows 8 and newer: click on the Windows icon at the bottom left corner. If the Debug Mode setting was previously disabled for some reason, you have to enable it, remove vehicle profile (Vehicles->Profiles, delete vehicle from the list),Ĭonnect and reproduce the problem before move forward with the steps below.Ģ.1.Windows 7 and older: press Windows Start button->All programms->FORScan->FORScan Log folder.Ģ.2.
#PARALLELS CUSTOMER SUPPORT TELEPHONE HOW TO#
The instruction below explains how to do it. User needs is to send the information from the laptop. Note: FORScan for Windows has Debug Mode setting enabled by default so debug information is recorded always. Questions about forum account registrationĪnd approval are fully covered in Forum section of our FAQ. Support team is not responsible for a forum moderation.
Mainįactors are team load and prioritization. Processing request may take from several minutes to several days and depends on different factors. Please do not overload your request with information that is not related to the issue you need our assistanceĨ. If the problem is related to some function executed on the vehicle, it is recommended to provide FORScanĭebug Information (please look below for the instruction).Please provide screenshots and/or session logs. Short but complete problem description - support team must clearly understand the issue.Aim of the request - what exactly help you need from FORScan support team.Helpfulness of the support work directly depends on quality of the request. We do not consult on protocols, diagnostics, service, repair, programming and tuning if it is not directlyħ. It still has problems, but it is the best we could createĦ. Moment and we continue to intensively work on it. FORScan had been developing for 10 years by this Please remember that the product is provided AS IS. Support on these goods and services please contact their manufacturer/author/supplier.ĥ. We do not support goods and services providedīy 3rd parties (adapters, As Built Data spreadsheets etc), even if our site contains reference to it. (including Extended License), FORScan Lite for Android, iOS. At this moment these products are: FORScan for Windows We provide support for FORScan products only. Requests in other languages cannot be not processed.Ĥ. Support team can only communicate in English. Before report about a bug or problem, please first make sure you have the last version of FORScan installedĪnd the issue it still exists in the last version.ģ. Head of every forum contains (in addition to How To artciles) threads thatĢ. In the articles we try to address the most popular service actions. This page contains answers to the questions we receive most often. Around 80% of issues addressed to support have been explained in resources available on our site.
Shedule, we ask FORScan users to kindly note the following:ġ. We are sorry for any inconvenience.ĭue to large number of requests to support team that seriously affect development performance and new features delivery
#PARALLELS CUSTOMER SUPPORT TELEPHONE ANDROID#
Users who purchased one of paid products (FORScan Lite for iOS, Android or paid FORScan Extended Starting from May 21, 2021, the support service is limited to FORScan What's new Home Products Documentation FAQ HowTo Forum Support
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